General TERMS AND Conditions

Version 01/08/2022

Article 1: Contact information

The HEIGHLON website, accessible through, is registered in Belgium and managed by Burhaut bv. Hereinafter referred to as “HEIGHLON”.

E-mail address:
Phone: +32 472 517076
VAT number: BE 0786 384 938

Article 2: General provisions

HEIGHLON offers its customers the opportunity to purchase original HEIGHLON products and other related or unrelated products online.

These Terms and Conditions (“Terms”) apply to any order placed by a customer of HEIGHLON (“Customer”). Placing an order through HEIGHLON means that the Customer has consulted these Terms expressly accepting the applicability of these Terms, excluding all other terms. Additional terms of the customer will be excluded unless previously and expressly agreed in writing by HEIGHLON.

Article 3: Price

All prices quoted are shown in EURO, including VAT and all other obligatory tariffs carried by the customer, imposed by the authorities. If delivery, reservation, or administrative costs are charged, this will be stated separately and clearly. The import duties and VAT calculated are collected by the logistical partner from the consignee and shipped to Customs.

The statement of price only deals with the articles as described in the word description. The accompanying picture is decorative and may contain elements and/or articles that are not included in the price.

The Customer owes the price with which he agreed during the final step of the ordering process and which HEIGHLON has communicated in her order confirmation. Apparent errors in the pricing, such as obvious inaccuracies, may also be corrected by HEIGHLON after the agreement has been reached.

Article 4: Our offer and creation of an account

Each offer is only open to customers who are at least 18 years of age and who reside in the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK). The items are intended for normal private use only.

For customized products, you should take into account a production time of approximately 4-6 weeks. After this production time, the products are shipped and delivered to the customer with the greatest care.

Despite the fact that the catalog and website are compiled with the utmost care, it is possible that the information provided is incomplete, contains material errors, or is not up to date. Apparent mistakes or errors in the offer do not bind HEIGHLON. HEIGHLON is concerned with the accuracy and completeness of the information provided only for a resource commitment. HEIGHLON shall in no case be liable in case of material errors, errors, or mistakes.

If you have specific questions about sizes, color, availability, delivery time, or delivery method, please contact our customer service in advance (see Article 16).

The offer is valid as long as the stock is available and can be modified or withdrawn by HEIGHLON at any time. HEIGHLON cannot be held liable for the unavailability of a product.

The customer must be at least 18 years old and can create an account on the website at any time and is fully responsible for the information that is to be filled in in the fields in the form. An account is automatically created after the order has been made and confirmed by the customer.

Article 5: Online purchases

Products are added by HEIGHLON to the customer’s shopping cart, after which the customer’s contact and billing information must be entered, as well as the shipping address and the desired payment method, which are registered in HEIGHLON’s back office.

The customer has the choice between the following payment methods:

– via credit card
– via Bancontact / Mister Cash
– via iDeal
– via Paypal

Payment methods can be modified by HEIGHLON at any time. The payment process is managed by the payment provider Mollie BV (

At the final step of the ordering process, the customer is entitled to a summary page, where the terms and conditions are automatically accepted and payment is confirmed by pressing the payment button. If these steps have been completed, the purchase is final. The customer receives a confirmation of the order as soon as possible by mail.

To ensure secure payment and the security of the personal data of the customer, the transaction data is encrypted with SSL technology sent over the internet. To pay with SSL, you do not need any special software. You recognize a secure SSL connection to the “lock” in the bottom status bar of your browser.

HEIGHLON is entitled to refuse an order due to a serious shortcoming by the customer regarding the order or any other order or agreement involving the customer.

Article 6: Delivery, shipping rate, and the delivery period

The items are delivered at the customer’s home at the delivery date indicated in the confirmation email and at the delivery address specified by the customer at the order.

The made-to-order products are only available in Belgium, due to the necessity of a physical appointment in order to take the necessary measurements of the client.

We are able to ship the other goods, made available through the online store, to the following countries within the European Union (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK). The shipping is free unless listed differently on the website or if the product is subject to a current promotional action.

We currently do not ship to other non-European Union countries, due to the fact that additional customs fees can be charged upon arrival for deliveries in these countries  (all customs duties, taxes, or fees are the sole responsibility of the customer), and delays in delivery do occur. 

The delivery period is subject to the availability and production status of the product. In view of the fact that both finished products and custom-made products are available, delivery times may vary from 1 week to 6 weeks, depending on the destination (within Europe).

Any visible damage and/or qualitative defect of an item or other defects in delivery must be reported immediately.

Orders are processed from Monday to Friday, excluding public holidays.

The shipments are always at risk from HEIGHLON. Therefore, the customer should not worry about goods that would be lost. However, if goods are returned, the customer is responsible for transportation. Once the products to be delivered are delivered to the specified shipping address, the risk of these products will transfer to the customer.

HEIGHLON informs the customer in advance and by email of the date and time of delivery. The customer or any other person must be present at the specified address at the time of delivery of the product to receive it. If this is not the case, the logistic partner will follow the required process (e.g. making a second appointment with the customer for the delivery of the product, …).

HEIGHLON is not liable for failed deliveries when:

  • The customer returns an incorrect or outdated address;
  • No one is present at the address specified by the customer;
  • The customer does not promptly (within 24 hours) enter a correct/new address.
  • HEIGHLON’s total liability in the event of failure to fulfill its obligations will in no case exceed the purchase price of the product/products in question.

Due to the nature of the product, mailbox addresses are not accepted.

Article 7: Retention of title

The items delivered remain the exclusive property of HEIGHLON, until the moment of full payment by the customer.

However, the risk of loss or damage is transferred to the customer after delivery. The Customer undertakes to inform third parties concerning the retention of title of HEIGHLON, for example, to anyone who will seize the items not yet fully paid.

Article 8: Penalties for non-payment

Without prejudice to the exercise of other rights available to HEIGHLON, in case of non-payment or late payment from the date of non-payment, the Customer is due by law and without notice a 10% interest per annum on the unpaid amount. In addition, the customer is obliged to pay a flat-rate compensation of 10% on the amount involved, with a minimum of 25 euros per invoice, by law and without notice.

Without prejudice to the foregoing, HEIGHLON reserves the right to take back non-fully paid items.

Article 9: Right of withdrawal

The provisions of this article apply only to customers who purchase articles online in their capacity as consumer. The customer has the right to notify HEIGHLON that he waives the purchase without payment of a fine and without a statement of motive within 14 days from the day following the delivery of the product.

Customers who wish to use the right of withdrawal must contact the HEIGHLON Customer Service within 14 days of delivery and return the goods back to HEIGHLON within 20 days of delivery of the goods.

Goods with a retail price of 100 Euro or more must be returned to us by courier (DHL, FedEx, etc.).

The customer may not use the products during the withdrawal period. If the returned product is damaged or in some way reduced in value, HEIGHLON reserves the right to claim damages for any impairment due to the customer.

Only items in the original packaging, together with all accessories, manuals, and invoice or purchase receipt can be withdrawn. HEIGHLON reserves the right to wait for the refund until the moment it has returned the goods or until the customer shows that the goods have been returned, whichever is earlier.

Unless otherwise agreed, the customer can not exercise the right of withdrawal for agreements:

1 ° regarding the provision of services whose execution was initiated with the consent of the customer before the end of the withdrawal period;

2 ° regarding the delivery of goods manufactured according to customer specifications (made-to-order products (MTO) designed and ordered by the customer or which have a clear personal character or cannot be due to their nature Returned or spoiled or aging quickly; (*)

3 ° regarding the delivery of audio and video recordings and computer software whose seal has been disconnected by the customer;

4 ° regarding the delivery of newspapers, magazines, and magazines;

(*) In cases where products are customized via the online tool at and are ordered by the customer, the customer can only waive his order within 24 hours of the order. If and only then the order can be canceled. After 24 hours, preparation for production has already started and the order can only be canceled after payment of a 100 euro compensation fee (VAT included). The amount already paid will be refunded, with the deduction of the compensation fee described above.

Article 10: Conformity and Warranty

HEIGHLON guarantees that the products conform to the order made and meet the normal expectations that the customer may have in terms of product specifications. HEIGHLON also ensures that its goods comply with all relevant legislation currently in force.

We expect you to check immediately on delivery whether the goods delivered correspond to what you ordered and whether they do not show defects. In case of non-compliance, inform us about this within 24 hours of delivery by mail (, with attached pictures of defect or defects and packaging.

Legal Warranty (For Consumers Only)

Under the law of September 21, 2004, on consumer protection in the sale of consumer goods, the consumer has legal rights. Each item is subject to the legal warranty of 2 years from the date of purchase by (if applicable delivery to) the first owner. Any commercial warranty shall render these rights without prejudice.

To make use of the warranty, the customer must be able to submit proof of purchase.

For items purchased online and delivered to the customer at home, the customer must contact HEIGHLON customer service in advance, after which the customer will return the item to HEIGHLON at his expense.

The consumer must report any defect within a period of one month after its adoption. Thereafter, any right to repair or replacement will cease.

The (commercial and/or legal) warranty is never applicable to defects arising from accidents, neglect, fallbacks, abnormal or incorrect use, use of the article contrary to the purpose for which it was designed, failure to comply with the operating instructions, Or manual, modifications or changes to the article, handy use, poor maintenance, abnormal or incorrect use.

It also does not apply to articles with shorter life or wear items.

Defects that occur after a period of 6 months following the date of purchase, if any, are not defined as hidden defects, except for the Customer’s counter-notification.

The guarantee is not transferable.

Article 11: Force Majeure

In the case of force majeure, HEIGHLON is not obliged to fulfill its obligations. In that case, it may either suspend its obligations for the duration of force majeure or terminate the agreement definitively.

Force majeure is any circumstance beyond the will and control of HEIGHLON that completely or partially obstructs compliance with its obligations. Hereby we understand, but are not limited to: strikes, unexpected files, accidents on European roads, fire, malfunctions, power failures, interruptions in a (telecommunications) network or connection or used communication systems, and/or at any time not available from The website, non or non-timely delivery of suppliers or other third parties enabled, …

Article 12: Intellectual property

The Customer expressly acknowledges that all intellectual property rights of displayed informational notices or other statements relating to the Products and/or Website are the property of HEIGHLON, its suppliers, or other proprietors.

Intellectual property rights include patent, copyright, trademark, design and model rights, and/or other (intellectual property) rights, including patentable technical and/or commercial know-how, methods, and concepts.

It is prohibited for the customer from making use of and/or making changes to the intellectual property rights as described in this article, such as reproduction without the express prior written consent of HEIGHLON, its suppliers, or other rightsholders unless it is solely for the private use of The product itself.

The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual property rights and belong to Christophe Hautier or third parties.

Article 13: Privacy policy

The responsibility for processing, Christophe Hautier, respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal data.

The personal data you provide will only be used for the following purposes: the execution of the contract, the processing of the order, the sending of newsletters, and other advertising and/or marketing purposes.

You have a legal right to access and add any correction to your personal information. Proof of identity (copy identity card) allows you to obtain your written personal information, in writing, dated, and signed to Christophe Hautier, If necessary, you can also ask to correct the information that would be incorrect, not complete, or not pertinent.

You can oppose the use of your direct marketing data for free. To this end, you can always contact Christophe Hautier, at

We treat your information as confidential information. It is possible that the personal data obtained will be passed on to our cooperating companies.

The customer is responsible for the confidentiality of his login information and the use of his password. Your password will be encrypted, so HEIGHLON will not have access to your password.

HEIGHLON keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent. If you have any questions about this privacy statement, please contact us at

Article 14: Use of cookies

While visiting the site, “cookies” can be placed on your computer’s hard drive. A cookie is a text file that is placed by the server of a website in your computer’s browser or on your mobile device when you consult a website. Cookies can not be used to identify people, a cookie can only identify a machine.

‘First party cookies’ are technical cookies used by the site visited and whose purpose is to enable the site to function optimally. Example: Settings made by the user during previous visits to the site, or more: A pre-filled form with data that the user has made during previous visits.

Third-party cookies are cookies that are not from the website itself but from third parties, such as a present marketing or ad plugin. For example, cookies from Facebook or Google Analytics. For such cookies, the site’s visitor must first give permission – this can be done via a bar at the bottom or top of the website, referring to this policy, which does not prevent further browsing on the website.)

You can set your Internet browser to prevent cookies from being accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. This can be done through your browser settings (via the help function). Please note that certain graphics may not appear correctly, or you may not be able to use certain applications.

By using our website, you agree to our use of cookies.

Article 15: Violation of validity – non-cancellation

If a provision of these Terms is declared invalid, illegal, or invalid, this will in no way affect the validity, legality, and applicability of the other provisions.

Any failure by HEIGHLON at any time to enforce any of the rights listed in these Terms, or any right thereof, shall never be deemed to be a breach of such provision and will never affect the validity of these rights.

Article 16: Customer Service

The HEIGHLON customer service is available via email at HEIGHLON will do everything possible to satisfy her customers 100% and engages to handle your complaint within 7 days.

Article 17: Modification of the terms

These Terms are supplemented by other terms expressly referred to, and the general terms of sale of HEIGHLON. In case of contradiction, these Terms and Conditions will prevail.

HEIGHLON can always change these Terms without notice. Any purchase after the change is subject to acceptance by the customer of these new Terms.

Article 18: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Article 19: Applicable law and competent judge

Belgian law applies, with the exception of the provisions of the international private law on applicable law and with the Rome I Regulation on International Sale of Goods. In case of disputes, only the courts in Flemish Brabant and Brussels are authorized. The applicability of the Vienna Sale Convention is expressly ruled out.

Article 20: Limitations of liability

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can not, therefore, be considered as personal, professional, or legal advice to the user.

HEIGHLON makes great efforts to ensure that the information provided is complete, accurate, accurate, and updated. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information on or through the site would be unavailable, HEIGHLON will make the greatest effort to rectify this as quickly as possible.

However, HEIGHLON cannot be held liable for direct or indirect damage arising from the use of the information on this site.

If you find inaccuracies in the information provided through the site, you can contact the site administrator.

The content of the site (including links) may be modified, modified, or supplemented at any time without notice or notice. HEIGHLON does not warrant the proper functioning of the website and may in no way be held liable for any malfunction or temporary availability of the website or for any form of direct or indirect damage arising from the Access to or use of the website.

In no event shall HEIGHLON be held liable, in any way, directly or indirectly, for any damages caused by the use of this site or any other, in particular as a result of links or hyperlinks, including without limitation, Of all losses, interruptions, program malfunctions or other data on the computer system, equipment, software or other users.

The website may contain hyperlinks to websites or third-party pages, or refer directly to it. Placing links to these websites or pages does not imply any implicit approval of their content.

HEIGHLON explicitly declares that it has no control over the content or other features of these websites and can not be held liable for any content or features or for any other form of damage caused by its use.

Artikel 21: Additional conditions

For all additional information or comments regarding these Terms and Conditions, please contact HEIGHLON at the following address: Christophe Hautier, headquartered in Belgium, by email:

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